Patient Safety & Quality

Patient experience and learning from patient safety events

Patient Experience & Safety Summary

Source: NHS England Friends & Family Test MacroWebfiles, July 2026; Learning from Patient Safety Events Quarterly Publication, Q4 2025/26

FFT: A&E Recommend
78.1%
Shelford average, July 2026 · England: 77.3%
FFT: Inpatient Recommend
94.2%
Shelford average, July 2026 · England: 94.3%
FFT: Outpatient Recommend
94.6%
Shelford average, July 2026 · England: 94.0%
FFT: Maternity Recommend
89.5%
Shelford average (combined across all touchpoints), July 2026 · England: 91.1%
Safety Event Recording Rate
67.5
Per 1,000 bed days · Shelford average, Q4 2025/26

Trust-Level Quality Performance

Source: NHS England FFT MacroWebfiles (A&E, Inpatient, Outpatient, Maternity), July 2026; Learning from Patient Safety Events, Q4 2025/26

TrustFFT A&E %FFT Inpatient %FFT Outpatient %FFT Maternity %Safety EventsBed DaysRate (per 1,000)

Patient Experience – Friends & Family Test

Friends & Family Test – Recommendation Rates by Trust

Source: NHS England FFT MacroWebfiles (A&E, Inpatient, Outpatient, Maternity), July 2026 (published September 2026). Shows % of respondents rating experience as 'Good' or 'Very Good'. Maternity figure is combined across all four touchpoints (Antenatal, Birth, Postnatal Ward, Postnatal Community). King's and UCLH: only 2 of 4 touchpoints had usable data this month (remainder suppressed for small denominators).

Learning from Patient Safety Events

Patient Safety Event Recording Rate by Trust

Source: NHS England Learning from Patient Safety Events Quarterly Publication, Q4 2025/26. Rate per 1,000 bed days. Higher rates generally indicate a stronger reporting culture.

Safety Events, Bed Days and Recording Rate by Trust

Source: NHS England Learning from Patient Safety Events Quarterly Publication, Q4 2025/26. Bars show event counts and bed days (activity denominator); line shows the resulting rate per 1,000 bed days.