Patient Safety & Quality

Patient experience and learning from patient safety events

Patient Experience & Safety Summary

Source: NHS England Friends & Family Test MacroWebfiles, May 2026; Learning from Patient Safety Events Quarterly Publication, Q4 2025/26

FFT: A&E Recommend
79.6%
Shelford average, May 2026 · England: 79.0%
FFT: Inpatient Recommend
95.0%
Shelford average, May 2026 · England: 95.0%
FFT: Outpatient Recommend
94.1%
Shelford average, May 2026 · England: 94.5%
FFT: Maternity Recommend
90.3%
Shelford average (combined across all touchpoints), May 2026 · England: 91.8%
Safety Event Recording Rate
67.5
Per 1,000 bed days · Shelford average, Q4 2025/26

Trust-Level Quality Performance

Source: NHS England FFT MacroWebfiles (A&E, Inpatient, Outpatient, Maternity), May 2026; Learning from Patient Safety Events, Q4 2025/26

TrustFFT A&E %FFT Inpatient %FFT Outpatient %FFT Maternity %Safety EventsBed DaysRate (per 1,000)

Patient Experience – Friends & Family Test

Friends & Family Test – Recommendation Rates by Trust

Source: NHS England FFT MacroWebfiles (A&E, Inpatient, Outpatient, Maternity), May 2026 (published July 2026). Shows % of respondents rating experience as 'Good' or 'Very Good'. Maternity figure is combined across all four touchpoints (Antenatal, Birth, Postnatal Ward, Postnatal Community).

Learning from Patient Safety Events

Patient Safety Event Recording Rate by Trust

Source: NHS England Learning from Patient Safety Events Quarterly Publication, Q4 2025/26. Rate per 1,000 bed days. Higher rates generally indicate a stronger reporting culture.

Safety Events, Bed Days and Recording Rate by Trust

Source: NHS England Learning from Patient Safety Events Quarterly Publication, Q4 2025/26. Bars show event counts and bed days (activity denominator); line shows the resulting rate per 1,000 bed days.