Patient Safety & Quality

Patient experience and learning from patient safety events

Patient Experience & Safety Summary

Source: NHS England Friends & Family Test MacroWebfiles, March 2026; Learning from Patient Safety Events Quarterly Publication, Q2 2025/26

FFT: A&E Recommend
81.3%
Shelford average, March 2026 · England: 79.5%
FFT: Inpatient Recommend
94.4%
Shelford average, March 2026 · England: 94.9%
FFT: Outpatient Recommend
93.5%
Shelford average, March 2026 · England: 94.0%
Safety Event Recording Rate
66.7
Per 1,000 bed days · Shelford average, Q2 2025/26

Trust-Level Quality Performance

Source: NHS England FFT MacroWebfiles (A&E, Inpatient and Outpatient), March 2026; Learning from Patient Safety Events, Q2 2025/26

TrustFFT A&E %FFT Inpatient %FFT Outpatient %Safety EventsBed DaysRate (per 1,000)

Patient Experience – Friends & Family Test

Friends & Family Test – Recommendation Rates by Trust

Source: NHS England FFT MacroWebfiles (A&E, Inpatient and Outpatient), March 2026 (published May 2026). Shows % of respondents rating experience as 'Good' or 'Very Good'.

Learning from Patient Safety Events

Patient Safety Event Recording Rate by Trust

Source: NHS England Learning from Patient Safety Events Quarterly Publication, Q2 2025/26. Rate per 1,000 bed days. Higher rates generally indicate a stronger reporting culture.

Safety Events, Bed Days and Recording Rate by Trust

Source: NHS England Learning from Patient Safety Events Quarterly Publication, Q2 2025/26. Bars show event counts and bed days (activity denominator); line shows the resulting rate per 1,000 bed days.